Menu
Reply
  • 2
  • 0
  • 0
iDKronix
Joining in
90 Views
Message 1 of 2
Flag for a moderator

Lost MDD Timeout

HI, i posted before and ill try and delete that post. 

 

New customer and my internet keeps disconnecting, i believe after testing its due to whatever " Lost MDD Timeout" means..  Looking and my network log this clearly shows the pattern of my disconnections and this as the culprit.

 

Any advice would be much appreciated

 

0 Kudos
Reply
  • 10.82K
  • 308
  • 631
Forum Team
Forum Team
58 Views
Message 2 of 2
Flag for a moderator

Re: Lost MDD Timeout

Hi iDKronix,

 

Welcome to the community and thanks for posting.

 

I'm sorry to read you are experiencing intermittent broadband connection. I can imagine how annoying this must be.

 

Looking at your connection, there is an SNR (signal to noise ratio) fault reported in your area which is causing intermittent connection. The reference number is F005166065 and has a review date of today. You can check this on our Service Status page for further updates.

 

Once the fault has been closed as resolved, we can check your connection again if you are still having the same issue.

 

Regards

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply