Hi All,My Superhub 2 keep having an issue randomly losing its WAN address, sometimes a soft reboot fixes the issue via the web interface. but mostly i have to hard reboot a couple of times to get a new WAN Address. Any tips?
Yo may need to post Upstream, Downstream and Network Log to help this poor T2 ppl who got overwhelmed.
Here they are
To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.
Thanks for letting us know that you're having issues with your connection losing WAN address, I apologise for any inconvenience caused, I promise to do my very best in order to resolve this for you.
I have run some tests from here and I can see that you're only locking onto one upstream, an engineer will need to attend and carry out some further investigations for you.
I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this all booked and secured for you.
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