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Jousa11
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Losing WAN Address.

Hi All,
My Superhub 2 keep having an issue randomly losing its WAN address, sometimes a soft reboot fixes the issue via the web interface. but mostly i have to hard reboot a couple of times to get a new WAN Address. Any tips?

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Mirr
On our wavelength
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Re: Losing WAN Address.

Yo may need to post Upstream, Downstream and Network Log to help this poor T2 ppl who got overwhelmed. 

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Jousa11
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Re: Losing WAN Address.

Here they are

Modem Initialisation Stage Status
Downstream AcquisitionLocked
Primary Frequency226750000 Hz
DHCPDone
TFTPDone
Time Of Day14:48:08 GMT
SecurityBPI+
Counters T1,T2,T3,T4,Sync,Resets000,000,000,000,000,000
Internet Connection IP Address Status
WAN IP Address------------------------
Lease Time Remaining4 days 05h:46m:41s
ExpiryFri 25 Nov 20:34
Current Network TimeMon 21 Nov 14:48 GMT
Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked4226750000 Hz256 QAM6.9 dBmV 38.6 dB299298
Locked1202750000 Hz256 QAM7.2 dBmV 38.3 dB312290
Locked2210750000 Hz256 QAM7.0 dBmV 39.0 dB10041004
Locked3218750000 Hz256 QAM7.0 dBmV 38.3 dB292292
Locked5234750000 Hz256 QAM6.8 dBmV 38.6 dB957957
Locked6242750000 Hz256 QAM6.7 dBmV 37.6 dB283283
Locked7250750000 Hz256 QAM6.6 dBmV 37.6 dB295295
Locked8258750000 Hz256 QAM6.7 dBmV 38.3 dB312309

To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.

Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
NotLocked00 Hz 0 dBmV  0 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
Locked546200000 HzATDMA46.3 dBmV32QAM6400000 Hz5120 Ksym/sec
Locked639400000 HzATDMA45.8 dBmV64QAM6400000 Hz5120 Ksym/sec
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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Re: Losing WAN Address.

Hi Jousa11, 

Thanks for letting us know that you're having issues with your connection losing WAN address, I apologise for any inconvenience caused, I promise to do my very best in order to resolve this for you.

I have run some tests from here and I can see that you're only locking onto one upstream, an engineer will need to attend and carry out some further investigations for you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this all booked and secured for you.

Take care, 

Thinks, 

Adam.


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