Menu
Reply
  • 3
  • 0
  • 0
chrise2
Joining in
237 Views
Message 1 of 4
Flag for a moderator

Logging into Super Hub 2 admin page

Hi - we have a Super Hub 2, and used to be able to log in to the admin portal with password "changeme". For some reason this has recently stopped working, and it always rejects the password.

I don't recall the password ever being changed.  Also, have tried the reset procedure (hold reset button for 20-seconds) which I understand should reset password to "changeme" (as written on the unit) but sadly still no joy.

Anyone have any ideas what to try ?

When I use Google to search for help, various pages say username "admin" and password "changeme".  However, this unit doesn't appear to be asking for any kind of username, just a password.  So I wonder if something has changed ?  Perhaps it's had a firmware update to a new version with different details ? 

Thanks for any clue!  

Chris

0 Kudos
Reply
  • 3
  • 0
  • 0
chrise2
Joining in
232 Views
Message 2 of 4
Flag for a moderator

Re: Logging into Super Hub 2 admin page

For what it's worth, a couple of screenshots

Login page

Version Info (visible without login)

 

0 Kudos
Reply
  • 9.48K
  • 650
  • 1.81K
Superuser
Superuser
221 Views
Message 3 of 4
Flag for a moderator

Re: Logging into Super Hub 2 admin page

20 sec is not long enough for a reset - 30sec minimum and dont guess time it and add a bit - if that does not work then wait for VM who will likely send a replacement hub

____________________

Tony
0 Kudos
Reply
  • 10.02K
  • 294
  • 625
Forum Team
Forum Team
178 Views
Message 4 of 4
Flag for a moderator

Re: Logging into Super Hub 2 admin page

Hey chrise2,

 

Thanks for posting and a big welcome to the community Smiley Happy

 

Sorry to hear about the problems with your Superhub. If you're sure that you've performed the reset correctly, then it's likely your Superhub is faulty.

 

I'll drop you a PM (purple envelope, top right) to discuss this further.

 

Speak with you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply