Menu
Reply
  • 1
  • 0
  • 0
asdasdasdasdas
Joining in
74 Views
Message 1 of 2
Flag for a moderator

Lies and no contact

Was told I could do a quick start install, turned out I needed an engineer.

Your engineer turned up after I took a day off work and announced there was no drop cable so no installation.

Was told I would be contacted the next day to let me know what would happen, no contact.

Phoned your call centre, after 40 mins on hold I had to give up.

Spoke to your live chat, was told I would get a call back that evening, no call back.

Now you're shut.

As a company, you've lied to me 4 times already and I have no broadband, no contact and no way to move anything forward. I could not have had a worse experience with you.

 

0 Kudos
Reply
  • 7.2K
  • 173
  • 420
Forum Team
Forum Team
36 Views
Message 2 of 2
Flag for a moderator

Re: Lies and no contact

Hi asdasdasdasdas, 

 

Welcome to the forums, I am sorry to see you have had trouble with your installation. 

 

It sounds like you have not had the best time with us over these issues. I can see that you did manage to get through to us over the phone after you posted to this thread. 

 

Did you manage to get everything sorted? 

 

If you are still having trouble let us know and we will be happy to take a look for you. 

 

All the best

 

Emma


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply