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elliottm1972
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Keep losing internet

I kept losing WiFi on my laptop, phone, sky and PS4 over the past week and since i started writing this with a wired connection it has dropped 8 times.

I have had my superhub for a few years now. It now seems to reset it self as when it loses connection it flashes blue or red (varies) then powers back up and goes into the identifying network routine.

I have changed channels and rebooted the router numerous times and cant afford to ring the 0345 number.

My monitor so far is here

http://www.thinkbroadband.com/ping/share/c6bc59e095a29ae26bd4f2c8422e7c49.html

 

 

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8 299000000 Hz 267000000 Hz 275000000 Hz 283000000 Hz 291000000 Hz 307000000 Hz 315000000 Hz 323000000 Hz Locked Locked Locked Locked Locked Locked Locked Locked 17 13 14 15 16 18 19 20 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 0.9 dBmV 0.4 dBmV 0.1 dBmV -0.1 dBmV -0.6 dBmV 0.8 dBmV 0.6 dBmV 0.5 dBmV 42.5 dB 43.2 dB 43.2 dB 43.2 dB 42.5 dB 42.5 dB 43.1 dB 42.5 dB

Frequency (Hz)
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Channel ID
Modulation
Symbol Rate (Msym/sec)
Interleave Depth
Power Level (dBmV)
RxMER (dB)

 

Upstream   US-1 US-2 US-3 US-4 2.0 2.0 N/A N/A 6 5 N/A N/A 24400000 Hz 31000000 Hz N/A N/A Success Success N/A N/A QAM64 QAM64 N/A N/A 5120000 5120000 N/A N/A 128 128 N/A N/A 38.5 dBmV 38.8 dBmV N/A N/A 0 0 N/A N/A 0 0 N/A N/A 0 0 N/A N/A 1 1 N/A N/A

Channel Type
Channel ID
Frequency (Hz)
Ranging Status
Modulation
Symbol Rate (Sym/sec)
Mini-Slot Size
Power Level (dBmV)
T1 Timeouts
T2 Timeouts
T3 Timeouts
T4 Timeouts

 

Network Log

First TimeLast TimePriorityError NumberDescription
 01/03/2017 16:03:57  01/03/2017 16:03:57  Critical (3)  82000400  Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 

 

But this changes as and when the router reboots itself on its own.

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elliottm1972
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Re: Keep losing internet

Rang tech support who said my signal was too strong and making the router reset so he turned it down and eventually got it working. (Even though it started to not take any settings if i changed the password or ssid name, which made it go into the continuous rebooting cycle of death.).

Now when i plug in any ethernet cable it makes the router go into a continuous rebooting cycle of death. grrrrr

 

New logs after tech support

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8 299000000 Hz 267000000 Hz 275000000 Hz 283000000 Hz 291000000 Hz 307000000 Hz 315000000 Hz 323000000 Hz Locked Locked Locked Locked Locked Locked Locked Locked 17 13 14 15 16 18 19 20 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 1.6 dBmV 0.9 dBmV 0.8 dBmV 0.5 dBmV 0.0 dBmV 1.4 dBmV 1.3 dBmV 1.0 dBmV 42.5 dB 43.2 dB 43.2 dB 43.2 dB 42.5 dB 42.6 dB 43.2 dB

42.5 dB

Frequency (Hz)
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Channel ID
Modulation
Symbol Rate (Msym/sec)
Interleave Depth
Power Level (dBmV)
RxMER (dB)

 

Upstream   US-1 US-2 US-3 US-4 2.0 2.0 N/A N/A 6 5 N/A N/A 24400000 Hz 31000000 Hz N/A N/A Success Success N/A N/A QAM64 QAM64 N/A N/A 5120000 5120000 N/A N/A 128 128 N/A N/A 39.0 dBmV 38.8 dBmV N/A N/A 0 0 N/A N/A 0 0 N/A N/A 2 2 N/A N/A 1 1 N/A N/A

Channel Type
Channel ID
Frequency (Hz)
Ranging Status
Modulation
Symbol Rate (Sym/sec)
Mini-Slot Size
Power Level (dBmV)
T1 Timeouts
T2 Timeouts
T3 Timeouts
T4 Timeouts

 

Network Log

First TimeLast TimePriorityError NumberDescription
 01/03/2017 19:17:21  01/03/2017 19:17:21  Critical (3)  82000400  Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 

 

My monitor now.

http://www.thinkbroadband.com/ping/share/ace06187d6a9010864867fbaa27414e6.html

 

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elliottm1972
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Re: Keep losing internet

Phoned again and they are sending a high level engineer out but the soonest is in a weeks time. sigh So i thought i would turn off the wireless and now it works through ethernet so at least i can get online. BQM is all red even at night when i wasnt on line and it should now go normal, but if i turn on the wireless it will go red again. My Broadband Ping - VM 70M
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