Menu
Reply
  • 24
  • 0
  • 0
Finners88
Joining in
64 Views
Message 1 of 2
Flag for a moderator

Keep losing connection

Been going on for a few weeks now that after a few days I will lose the internet and require a reboot of the super hub. Got really bad tonight before dying just after 8 oclock and I rebooted and you can see below it cleared up. What could be causing this?

84444b852ddc30cb254e3d0426c5407c-22-03-2017

This is my Downstream power levels, sorry about the formatting

Frequency (Hz) 218750000 Hz 226750000 Hz 234750000 Hz 242750000 Hz 250750000 Hz 258750000 Hz 266750000 Hz 274750000

Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked

Channel ID 7 8 9 10 11 12 13 14

Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256

Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000

Depth I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 I=12

Power Level (dBmV) 2.7 dBmV 2.5 dBmV 2.3 dBmV 2.2 dBmV 3.2 dBmV 3.0 dBmV 2.7 dBmV 2.2

dBmV RxMER (dB) 43.2 dB 43.2 dB 43.2 dB 43.2 dB 43.6 dB 43.3 dB 43.2 dB 43.2 dB

0 Kudos
Reply
  • 7.29K
  • 307
  • 520
Forum Team
Forum Team
32 Views
Message 2 of 2
Flag for a moderator

Re: Keep losing connection

Hi Finners88,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your connection.

 

I've checked your account and there are no network issues currently affecting your area. I've also run diagnostics on your equipment and I can see quite a few timeouts on the log since the last reboot.

 

I'd like to arrange for a technician to check this out for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply