Menu
Reply
  • 5
  • 0
  • 0
colonelk3000
Joining in
61 Views
Message 1 of 2
Flag for a moderator

Issues with internet dropping out

Hi all, 

Having problems with the virgin hub continously dropping my work vpn, and often my internet connection and that of all the devices in the house (wireless).

We also often get poor performance and buffering / dropping out on our smart tv (wired) 

Here are my router logs

Upstream   US-1 US-2 US-3 US-4 2.0 2.0 N/A N/A 34 33 N/A N/A 35800000 Hz 45800000 Hz N/A N/A Success Success N/A N/A QAM64 QAM64 N/A N/A 5120000 5120000 N/A N/A 128 128 N/A N/A 40.5 dBmV 41.0 dBmV N/A N/A 0 0 N/A N/A 0 0 N/A N/A 0 0 N/A N/A 0 0 N/A N/A

 

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8 266750000 Hz 274750000 Hz 282750000 Hz 290750000 Hz 298750000 Hz 306750000 Hz 314750000 Hz 322750000 Hz Locked Locked Locked Locked Locked Locked Locked Locked 9 10 11 12 13 14 15 16 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 0.5 dBmV 0.3 dBmV 0.0 dBmV -0.2 dBmV 1.4 dBmV 1.2 dBmV 1.0 dBmV 0.6 dBmV 41.4 dB 41.4 dB 40.8 dB 40.8 dB 41.3 dB 40.9 dB 40.9 dB 40.8 dB

 Thanks in advance for any help. It extremely infuriating and slowing me down at work! 

0 Kudos
Reply
  • 3.88K
  • 120
  • 203
Forum Team (Retired) Adam_L
Forum Team (Retired)
36 Views
Message 2 of 2
Flag for a moderator

Re: Issues with internet dropping out

Hi colonelk3000, 

Thanks for getting in touch to let us know about your issues with broadband dropping out, I apologise for any inconvenience caused.

I have tested the connection from here and I can see that your Hubs logs show a number of T3 time outs inside and I would like to arrange for an engineer to investigate this further for you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply