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kashan
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Issue with Broadband router

I received my broadband kit today and from morning I am trying to connect router but its not working. There are arrows on router that are blinking in green color with wifi signal light. 

I called Virgin Media 4 times and they are keep transferring my call to other department and still my issue is not resolved. 

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Re: Issue with Broadband router

Hi kashan,

 

Welcome to the Community!

 

Really sorry to hear you've had trouble with your activation.

 

I've run a diagnostic on your equipment and I can see that the Hub is now active and online. I've also spotted an issue with your Downstream Power levels that will need to be adjusted by a technician.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment for you.

 

Speak soon Smiley Very Happy

 

Josh


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