I need to purchase a longer isolator cable than the one supplied with the initial set up kit, I am looking for one that is about 10m long, can anyone tell me what I need to buy? apologies for such a simple question, I am a caveman!!!
i take it you mean the cable between the isolator box and the superhub - if so the cable spec is special to VM so replacing it has to be done by them - add to that increasing the length to what you say may well affect the levels in the modem and degrade your input
VM will happily book a tech to sort what you want and check and adjust levels if needed - the downside is that as a not fault call out they charge £99 -- a call to retentions is worth while they may offer a lower price especially if you are out of contract
dial 150 or 0345 454 1111 and follow the prompts to - you are thinking of leaving us - dont worry about that they do much more - open 'till 8pm - 6pm on saturdays - closed sunday and the plus is its a UK call centre
i think it would have the same effect - all VM coax is special to them - triple shielded or something like that - there are cables available on amazon that are said to be ok - if you go that route check levels before and after