How do I find out if the engineer is coming out today? I have no land line so can't ring from there. I have called them on the 0345 number but there is no option to speak to someone
Usually if you've registered a mobile number you'd have got a test telling you an engineer is comming and to make sure someone old enough is in etc, and if how to cancel.
Try going through the process you'd go to report a fault, I can't remember their times on a saturday but its possible you called before they were online.