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Sharoncanning10
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Internet problems

My laptop and my phone can't connect to the tried everything turning everything off, the hub and devices still won't connect. Some other devices can some can't they all have WiFi.
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Re: Internet problems

Hello there Sharoncanning10,

Thanks for getting in touch, hope you're well Smiley Happy

Sorry to hear about your wireless connection issues, I know how frustrating this can be. I wonder if you've tried changing your wireless channel yet? Often this will help if you're experiencing wireless interference.

Would you please have a try at this and let us know if it helps.

Thanks again,

Take care.

Heather_J

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Sharoncanning10
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Re: Internet problems

There is something wrong with the internet connection again
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Re: Internet problems

Hi there Sharoncanning10,

 

Thanks for getting back to us and apologies you are having an issue with the broadband connection.

 

I've run some tests on your line, and was unable to see any issues that would cause an impact to your connection.

 

Does this happen on both wired and wireless devices?

Do any lights change on the router at all?

 

If you can reply back to us on this thread, instead of creating new one's, that would be great.

Regards

Sam


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