Really sorry to hear this.
It's completely understandable that you're not prepared to pay for a service you're not receiving.
I've located your account and the equipment is currently showing as online. Has the service returned since posting?
The equipment levels appear to be spot on at the moment, and I've not been able to locate any fault within the area directly impacting your service at the moment.
Hope to hear back from you soon regarding this,
Who's who? Find out more about our community members. Good folk to know