Please help. The internet keeps dropping out. Often the devices are still connected via wifi (e.g. phones/laptops) but the there the internet just sort of freezes.
Looking at other posts I've tried to find the upstream/downstream diagnostics and have come across these:
Not quite sure on these figures though. Any help?
downstream levels are too high - you need a tech - wait for VM and they will get one organised
Many thanks for your post BenSke and welcome to the Community!
Really sorry to hear about the drop outs experienced.
I'm unable to locate your account at present but would like to have a look at this for you.
I've sent you a private mail so that we can have a chat about this.
You can locate my message by clicking on the envelope icon near the top right corner of the Community page.
Speak to you soon,
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