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igottwins
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Internet keeps disconnecting please help

Hi all just wondering if anyone can help me out here as title says Internet keeps dropping out and i play poker  i have lost over 1k this last week due to thisSmiley Mad im now scared to play, it has been fine for years up until now, spoke with support 3x now no change sending new router to see if that helps here's my router stats please someone help!

ScreenShot_20170201224403.pngScreenShot_20170201224452.png

 

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Forum Team (Retired) Adam_L
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Re: Internet keeps disconnecting please help

Hi igottwins, 

Thanks for the post! I am sorry to hear that your internet keeps disconnecting. I apologise for any inconvenience caused.

I've tested the connection from here and I couldn't see anything out of the ordinary no errors or time outs inside the Hubs logs and all of your power levels are within the preferred ranges.

Are you still having these issues? If so, how are you connecting wired or wireless?

Also, would you please include a recent copy of your Hubs logs for me to compare with the data we have here.

I look forward to your reply, 

Thanks, 

Adam.


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