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Edas2000
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Internet keeps cutting out

i dont know if its just me who has this problem because im the only one who games in the house but i realised that when i play a game about every 5-10 minutes i will get a message saying that im attempting to reconnect and this isint on just 1 game its on all of my games and even on my discord voice chat (its like skype but for games) which is when i knew that it wasent a problem with my game but with my internet because i tried connecting to both 2g and 5g internet but they were still both really bad... this only started yesturday i never had this kind of problem before. I ran the test on the webiste and it said everything was fine i ran a speedtest everything was fine even tried restarting the modem by turning it off and on and then  even using the reset button and nothing helped

what should i do?

 

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Meesha
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Re: Internet keeps cutting out

I've been having the same problem for about 3 weeks now. The Super Hub just keeps flashing a green arrow. Checked service status says nothing is wrong, which is complete BS.
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Forum Team (Retired) Adam_L
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Re: Internet keeps cutting out

Hi Edas2000, 

Thanks for getting in touch to let us know about your issues with your internet cutting out, I apologise for any inconvenience caused.

I have tested things from here and your Hub appears to be offline. I would like to arrange for an engineer to attend and carry out some further investigations.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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