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Internet is down

I have virgin media internet and it's all turned on and all the lights are on yet the green dash at the bottom is flashing green.
When I try to connect my phone to the internet it comes up with a blank white page that says login across the top but nothing comes up. Any idea what I can do?
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Forum Team (Retired) Adam_L
Forum Team (Retired)
Message 2 of 2
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Re: Internet is down

Hi Oliviasummer20, 

Thanks for the post! I am sorry to hear about your issues with your broadband connection, I apologise for any inconvenience caused.

I have tried to test your connection from here but I was unable to locate any of your details via your forum account. In order to proceed with making the booking I will need some information from you.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with diagnostics. Please respond to me there and I'll get this sorted for you.

Take care, 



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