Posting an update on here for community visibility of what's happening
So I arranged the engineer appointment for you, on behalf of Adam who wasn't in at the time you replied. You've experienced ongoing issues since then and I've re-tested your connection.
Your Hub is reporting T3 timeouts and some instances of partial service - according to the log data you provided in your PM. My tests show T1 timeouts and intermittent instances of FEC's on the upstream segment to which your Hub connects. I have submitted this data over to Networks for further investigation and they've responded with a fault reference of F005199530.
I've noted this on your account and shall keep you notified of progress. Hopefully the network engineer, when assigned, will find out what's happening. I'll be in touch
I've just checked on F005199530 for you and see that it was closed on the 30th. This is because the network errors abated before the network engineer could locate the source of the noise ingress. This does mean that there's a possibility of this recurring so please post an update on here if you have any further problems.
I appreciate the reply and the network log you posted.
As I am unable to find any issues on the network that would cause these time-outs, I would like to arrange for an engineer appointment to check this over. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.