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Marshy1964
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Internet dropping out

Getting fed up now Internet dropping out regularly going to ring virgin tomorrow any one else having problems
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Forum Team (Retired) Adam_L
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Re: Internet dropping out

Hi Marshy1964, 

 

Thanks for letting us know that your internet has been dropping out, I apologise for any inconvenience caused.

I have tested things from here and I can see that your area cable seems to suffering some issues with low SNR (Signal to Noise Ratio) levels. 

Our engineers are currently working to resolve this to the best of their ability, the reference number for this F004947864 and is currently set for review around 23/12/16.

Thanks for your patience with this matter, just remember for any further information post back here and we'll gladly help out.

Take care, 

Thanks, 

Adam.


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