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fuzzyg
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Internet down area ref 14 Bradford

My internet has been down since 13/10/17. The customer relation claimed should be fixed by the 20th Oct. The website claimes no service problems yet I was told it's one of the boxes. Anyone else have problems in Bradford.
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Message 2 of 12
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Re: Internet down area ref 14 Bradford

Hello fuzzyg,

Thanks for your post, welcome to the Community Smiley Very Happy

Sorry for your recent loss of service! I've just taken a look and it appears that you're back up and running now. How are you finding the connection since your last post?

Catch you soon,

Take care.

Heather_J

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fuzzyg
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Message 3 of 12
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Re: Internet down area ref 14 Bradford

My internet was down for 3 days instead of apologising. You come on all smug "oh it's working now". For 3 days I was not able to work or my son wasn't able to study for an online test. This goes further than just compensating for 3 days.
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Re: Internet down area ref 14 Bradford

Hi fuzzyg,

Thanks for getting back to me Smiley Happy

I am sincerely sorry for your loss of service, I know it's inconvenient.

Has your connection been performing well since getting back online?

Let me know if I can help with anything else.

Take care.

Heather_J

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fuzzyg
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Re: Internet down area ref 14 Bradford

My internet was down for 3-4 days. During this time my son had  a verbal reasoning exam for a secondary to prepare for which he couldn't. My husband and myself were not able to plan our lesson work. No response from VM apologising or offering any compensation. I pay my bills on time if I am without service for this many days I should be compensated. If it us a measly few quid. I will take thus matter even further. Especially if my son fails.

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fuzzyg
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Message 6 of 12
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Re: Internet down area ref 14 Bradford

Please provide a direct email for Virgin Media. Your answers don't help solve people's issues.
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Re: Internet down area ref 14 Bradford

Really sorry to hear about all of this fuzzyg,

 

I can see that you've since discussed this further with the team.

 

I am sincerely sorry for any inconvenience caused.

 

Let us know if we can assist further,

 

Nat_J


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fuzzyg
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Re: Internet down area ref 14 Bradford

Nobody has got back to me. They rang me whilst I was at work. I have said I want an email response. It's not difficult.
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fuzzyg
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Re: Internet down area ref 14 Bradford

This matter has not been discussed. So I would like further investigation as to why you have just told an untruth (lie)! Nothing has been discussed. I have spoken to no one. Please correct your mistake. So the public can see.
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Re: Internet down area ref 14 Bradford

Hi fuzzyg,

Thanks for the additional info Smiley Happy

I can see a colleague has contacted you today via text with an update.

We've been trying to contact you but we keep missing you. The team will continue to try and I'll ensure the notes are up to date on the complaint.

Thanks for your patience,

Take care.

Heather_J

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