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Registered: ‎18-03-2017
Message 1 of 5 (109 Views)

Internet down, 1 downstream channel, 0 upstream

Hi

A question, I lost internet on Friday 4:02 (CR4).

Virgin ran tests remotely and say an engineer needs to come (7 day wait).

I checked connection settings and have:
1 LOCKED downstream channel
0 upstream channels

Th one channel I have is:
-12.2dBmV Rx Power
+36dB Rx MER

My question is: from this can it be inferred where the problem lies?
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Alessandro Volta
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Message 2 of 5 (105 Views)

Re: Internet down, 1 downstream channel, 0 upstream

Low Singal, high attenuation
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Message 3 of 5 (84 Views)

Re: Internet down, 1 downstream channel, 0 upstream

Thanks. I suppose this can be attributed to superhub, cabling back to street, or fibre (though that would affect other customers)?

Are any of these more or less likely or is there another possible root cause.
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Alessandro Volta
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Message 4 of 5 (73 Views)

Re: Internet down, 1 downstream channel, 0 upstream

It's impossible to guess but it's an easy fix
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Message 5 of 5 (69 Views)

Re: Internet down, 1 downstream channel, 0 upstream

Got ya. So I'll do that then.

Wait, what?
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