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Loiner
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Internet Disconnecting on Wifi and Ethernet

I've read other posts and answers and it looks like I need a ticket raising for internet that repeatedly disconnects over wifi and cable (using powerplugs). HUB logs requested in other posts are below (upstream, downstream and log):

Downstream
 
DS-1
DS-2
DS-3
DS-4
DS-5
DS-6
DS-7
DS-8
Frequency (Hz)
306750000
266750000
274750000
282750000
290750000
298750000
314750000
322750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Channel ID
14
9
10
11
12
13
15
16
Modulation
256QAM
256QAM
256QAM
256QAM
256QAM
256QAM
256QAM
256QAM
Symbol Rate (Msym/sec)
6.952000
6.952000
6.952000
6.952000
6.952000
6.952000
6.952000
6.952000
Interleave Depth
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)
4.70
4.11
4.05
4.18
4.43
4.57
4.23
3.98
RxMER (dB)
37.94
37.36
37.36
37.09
37.94
37.94
37.64
37.94
Pre RS Errors
728
1280
316
328
280
295
300
292
Post RS Errors
289
282
280
300
280
294
300
288

 

Upstream
 
US-1
US-2
US-3
US-4
Channel Type
2.0
N/A
N/A
2.0
Channel ID
2
N/A
N/A
1
Frequency (Hz)
39400000
N/A
N/A
46200000
Ranging Status
Success
Other
Other
Success
Modulation
64QAM
N/A
N/A
64QAM
Symbol Rate (Sym/sec)
5120000
N/A
N/A
5120000
Mini-Slot Size
4
N/A
N/A
4
Power Level (dBmV)
42.00
N/A
N/A
42.00
T1 Timeouts
0
0
0
0
T2 Timeouts
0
0
0
0
T3 Timeouts
0
0
0
0
T4 Timeouts
0
0
0
0

Network Log
First Time
Last Time
Priority
Error Number
Description
21/03/2017 18:39:24 GMT
21/03/2017 18:39:24 GMT
Warning (5)
66050310
Auth Success - Web login successful.
21/03/2017 07:01:08 GMT
21/03/2017 07:01:08 GMT
Error (4)
68010302
DHCP WAN IP - removed
21/03/2017 07:00:16 GMT
21/03/2017 07:00:16 GMT
Error (4)
68000407
TOD established
Time Not Established
Time Not Established
Notice (6)
84000510
Downstream Locked Successfully
20/03/2017 07:17:14 GMT
20/03/2017 07:17:14 GMT
Error (4)
68010302
DHCP WAN IP - removed
20/03/2017 07:16:24 GMT
20/03/2017 07:16:24 GMT
Error (4)
68000407
TOD established
Time Not Established
Time Not Established
Notice (6)
84000510
Downstream Locked Successfully
19/03/2017 12:18:39 GMT
19/03/2017 12:18:39 GMT
Error (4)
68010302
DHCP WAN IP - removed
19/03/2017 12:17:48 GMT
19/03/2017 12:17:48 GMT
Error (4)
68000407
TOD established
Time Not Established
Time Not Established
Notice (6)
84000510
Downstream Locked Successfully
19/03/2017 07:11:31 GMT
19/03/2017 07:11:31 GMT
Error (4)
68010302
DHCP WAN IP - removed
19/03/2017 07:10:39 GMT
19/03/2017 07:10:39 GMT
Error (4)
68000407
TOD established
Time Not Established
Time Not Established
Notice (6)
84000510
Downstream Locked Successfully
18/03/2017 07:11:11 GMT
18/03/2017 07:11:11 GMT
Error (4)
68010302
DHCP WAN IP - removed
18/03/2017 07:10:21 GMT
18/03/2017 07:10:21 GMT
Error (4)
68000407
TOD established
Time Not Established
Time Not Established
Notice (6)
84000510
Downstream Locked Successfully
17/03/2017 07:08:11 GMT
17/03/2017 07:08:11 GMT
Error (4)
68010302
DHCP WAN IP - removed
17/03/2017 07:07:20 GMT
17/03/2017 07:07:20 GMT
Error (4)
68000407
TOD established
Time Not Established
Time Not Established
Notice (6)
84000510
Downstream Locked Successfully
16/03/2017 06:44:05 GMT
16/03/2017 06:44:05 GMT
Error (4)
68010302
DHCP WAN IP - removed

 

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Message 2 of 2
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Re: Internet Disconnecting on Wifi and Ethernet

Hey Loiner,

Thanks for posting and a big welcome to the forum Smiley Happy

Sorry to hear about the problems with your connection, I appreciate you posting your stats.

I'm not detecting any faults from our end right now. You've said this fault happens on wireless and power line adapters, does it happen if you're directly connected with a cable from your Superhub? Also, does Modem Mode make any difference to the performance?

Catch up with you again soon,

Take care.

Heather_J

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