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bluenose51
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Intermittent performance and line drops

After eventually getting the line upgraded earlier this year and now on 70mb, performance remains poor with service dropping in and out even on lan.

Are you able to run tests from your end?

Cheers
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bluenose51
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Re: Intermittent performance and line drops

Hello - any admin on line and can run checks for me on my broadband service? On the basis of the performance and the cost I am currently looking at moving supplier. You might be saying 70mb but it doesn't deliver that and it is wholly inconsistent!

 

Thanks

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Dave_cq
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Message 3 of 6
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Re: Intermittent performance and line drops

Can you post your Upstream and Downstream data so we can take a look at your power levels and SNR.  Access the Hub by putting the URL  192.168.0.1  in your browser.  Do not log in, just click on Router Status to access the pages.

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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bluenose51
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Re: Intermittent performance and line drops

 

Hi - hope these are what you need! Apologies for the format but it has altered html.

Cheers

 

 DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7

DS-8

202750000 Hz 170750000 Hz 178750000 Hz 186750000 Hz 194750000 Hz 210750000 Hz 218750000 Hz 226750000 Hz Locked Locked Locked Locked Locked Locked Locked Locked 5 1 2 3 4 6 7 8 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 2.3 dBmV 3.7 dBmV 2.8 dBmV 1.7 dBmV 1.0 dBmV 2.2 dBmV 1.6 dBmV 1.0 dBmV 42.0 dB 43.2 dB 42.5 dB 41.9 dB 41.9 dB 41.9 dB 41.9 dB 41.4 dB

Frequency (Hz)
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Channel ID
Modulation
Symbol Rate (Msym/sec)
Interleave Depth
Power Level (dBmV)
RxMER (dB)

 

  US-1 US-2 US-3 US-4 2.0 2.0 2.0 2.0 8 5 6 7 25800000 Hz 46200000 Hz 39400000 Hz 32600000 Hz Success Success Success Success QAM64 QAM64 QAM64 QAM64 5120000 5120000 5120000 5120000 128 128 128 128 40.5 dBmV 44.3 dBmV 42.8 dBmV 41.8 dBmV 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

Channel Type
Channel ID
Frequency (Hz)
Ranging Status
Modulation
Symbol Rate (Sym/sec)
Mini-Slot Size
Power Level (dBmV)
T1 Timeouts
T2 Timeouts
T3 Timeouts
T4 Timeouts
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Dave_cq
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Message 5 of 6
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Re: Intermittent performance and line drops

Well that looks like a healthy enough set of figures to me ... power levels and signal-to-noise ratio all well within specification, so nothing obviously wrong with your connection as such.

You may simply be unlucky to be in an area which is suffering from over-utilisation i.e. too many customers competing for the limited bandwidth.

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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bluenose51
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Re: Intermittent performance and line drops

Thanks mate - spoke with them this morning and they are sending me a new hub this week - mines quite an old one. If that doesn't resolve things then I may have to consider a move - its a frustrating service! I also thought the contention issue had been resolved when they made some updates in the area around 10 months ago but whilst it made a massive difference to what was being reported on speed test, it made little difference to delivery to the device/s with constant drop outs.

Cheers again

S

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