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habeebq
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Message 11 of 17
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Re: Intermittent internet dropouts

Also I saw that the pre RS errors were quite high so I reset both the counters.

In less than a minute I've accumulated a lot of PRE RS errors on DS-4 again:

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)138750000146750000154750000162750000170750000178750000186750000194750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-1.47-1.16-1.36-1.44-1.47-1.66-1.72-1.81
RxMER (dB)36.1736.8436.3936.1737.0937.0937.0936.84
Pre RS Errors1022280100829337300
Post RS Errors01213110000
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Message 12 of 17
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Re: Intermittent internet dropouts

Thanks for updating us habeebq,

 

I'm very sorry for the connection trouble experienced.

 

I've checked things from this end for you and there does appear to be an issue present concerning the equipment upstream power level that I'd like for an engineer to check.

 

I've sent you a private message so that we can chat some more about this,

 

Nat_J


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habeebq
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Re: Intermittent internet dropouts

Thank you. Just replied with the required details.
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Message 14 of 17
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Re: Intermittent internet dropouts

Hello habeebq,

Thanks for a quick reply Smiley Happy

I've just sent you a PM with your appointment confirmation as Nat isn't in the office right now.

Let us know how the visit goes.

Take care.

Heather_J

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habeebq
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Message 15 of 17
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Re: Intermittent internet dropouts

Thank you.
Looks great, will keep you posted.
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Re: Intermittent internet dropouts

Hello habeebq,

Hope you're well Smiley Happy

How did it go with the engineer?

Can we help with anything else.

Take care.

Heather_J

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habeebq
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Message 17 of 17
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Re: Intermittent internet dropouts

Hi Heather,

The engineer replaced the router (Super Hub2 --> 3), and for the past few days it has been working great.

No connection issues, and the speed has also improved.

Excellent service.

Thank you!

 

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