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shearski
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Intermittent internet connection

I have been suffering with intermittent internet connection since Sunday evening. For the last couple of days there have been logs for this on the service status page. When I rang last night I was told that there was noise on the line in the area and the engineers were working there way down the line fixing bits as they went. There are now no service status issues but problem still exists, I rang again and was told that the work in the area was on the SNR but that looks fine for me but the upstream power looks high. The booked engineer but none available for a week. Any help advice would be gratefully received

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Re: Intermittent internet connection

Hi shearski,

 

Thanks for posting!

 

I've located your account and I can see the technician appointment you've booked. Unfortunately, there isn't much we can do with this kind of issue from this end. I'm really sorry!

 

Let me know how the appointment goes and give me a shout if you need anything else.

 

All the best! Smiley Very Happy

 

Josh


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