I'm one of the many here who seem to be experiencing internet drop outs. It's not quite daily, but is way too often to ignore. It regularly ruins Netflix streaming and online gamin, both of which can't be temporarily offloaded onto mobile (which is helpful in the short term for browsing/email but hardly a solution).
Reading up others issues my network log regularly (on network issues) has the "Ranging Response received - T3 time-out" error. Very occasionally, the router will pick the connection back up after 2-3 minutes. Mostly I have to resort to fault finding on the service status page: I'm informed there is a problem, but the process sorts it for me. This has always worked but it's a proper pain in the backside, and takes about 15 minutes total to resolve.
Looking at my network status (pasted below) my upstream power seems to be high at 52dBmV. I've since found out here approaching 55 this is bad.
Is there anything I can do, or is this a network problem? The installer seemed to think that spurring a cable from an existing one "would work" (I'm in a block of flats): is this an issue with too many connections on one cable or something?
Welcome to the forum and sorry to hear you're getting these drop outs. They are likely caused by the upstream power levels being too high, 55 is when this will cause a T3 but anything over 51 indicates a problem. We'll have to get a technician out to adjust this and I've just sent you a private message to arrange the best time for this.
Hm, dreaded T3 dropouts again. Have had no connection for 5 days now, and despite reporting it over the phone ASAP have had zero feedback from support as to what is happening. Logs show T3 ranging errors, but this time 'net is absolutely dead. Having no broadcast television it meant it was expensive to watch the rugby over the weekend!