Having intermittent loss of broadband. No problem with network connection. Several times a day. I read of a similar problem experienced by another customer which was suspected to be down to low channel power levels. Can a virgin tech guy respond?
Thanks for responding. The problem is with both wired and wireless. The lights appear the same. I tried the link stevdh2 provided but just get an error message each time.
When the problem happens it can affect the connection for a few minutes to hours. Changing the channel can often help to get access but this has knock on effects with other wireless hardware eg we have a Sonos speaker which is set up for the 2G channel only and therefore can't be used when only the 5G channel is functional.
With the link that stevedh2 provided, it may be best if you type in 192.168.0.1 in the address bar of your browser, then click into Router Status in the top right. You should see downstream, upstream and network log. If you can copy and paste these, that would be helpful.
If you can try to create a Broadband Quality Monitor as this will check the performance of the connection and we can see at what points you have these disconnections, if they are detected. If you do set up the BQM make sure that you go into your router settings > Advanced Settings > Ping > and tick Respond to ICMP echo requests sent to WAN IP.
Let me know how you get on with the above and if you need to ask anything, you know where I am.
Thanks for posting that, as you say the stats all look good. I wonder if this is predominately a wireless issue as like Sam I am unable to see any problems from here. If it happens again please try to access the internet from a wired device and if that fails then try the hub address 192.168.0.1 and let us have the information as you have above and also the modem log.