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aidemnigriv
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Intermittant short connectivity failure

I have a desktop on a Ethernet cable connection to a superhub connected to virgin broadband at 100mbps. (But obviously all devices on my network are affected)

Several weeks ago I started to have trouble getting websites up, any website at any time of day. Mostly I click on a link and almost instantly or within a few seconds the page will load but every now and again I suffer a delay of 10 to 30 seconds. Not the end of the world, but irritating!

I tried doing pings to popular DNS servers during these mini black outs and found I was getting timeouts. Then I found a neat little application called net uptime monitor which constantly pings IP addresses of your choice and if it detects a delay it logs it. I had just got into using this and amassing some information to take issue with Virgin and the problem just disappeared!!

Well as suddenly as it disappeared, after about 2 weeks it has returned and I am running net uptime monitor again with the following results:

Net Uptime Monitor Failure Log (NetUptimeMonitor.com)
UNLICENSED TRIAL VERSION
 
=======================================
26/03/2017 14:39:15 Log Start
---------------------------------------
Failure Start       Length
26/03/2017 14:40:54 0:00:08
26/03/2017 14:42:40 0:00:16
26/03/2017 14:43:07 0:00:28
26/03/2017 14:43:46 0:00:29
26/03/2017 14:44:21 0:00:16
26/03/2017 14:44:47 0:00:12
26/03/2017 14:52:23 0:00:28
26/03/2017 14:54:25 0:00:03
26/03/2017 14:54:34 0:00:27
26/03/2017 14:55:54 0:00:14
26/03/2017 14:56:14 0:00:27
26/03/2017 14:59:07 0:00:29
26/03/2017 14:59:42 0:00:34
26/03/2017 15:01:32 0:00:06
26/03/2017 15:02:42 0:00:19
26/03/2017 15:07:11 0:00:06
26/03/2017 15:09:33 0:00:34
26/03/2017 15:10:54 0:00:36
26/03/2017 15:14:26 0:00:29
26/03/2017 15:15:03 0:00:30
26/03/2017 15:17:21 0:00:07
26/03/2017 15:17:37 0:00:30
26/03/2017 15:18:15 0:00:30

Has anyone seen this situation before and can advise please?

Thanks

Mike

 

 

   

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stevedh2
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Message 2 of 12
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Re: Intermittant short connectivity failure

or you could try the BQM from http://www.thinkbroadband.com/ping which gives a more visual representation , although you'll need to disable the hubs wifi for it to work, but it is worth doing over a 24 hour period if you can manage it.

also could you go to 192.168.0.1 don't login, but go to the hub stats and post them here so we can see what your levels are like.

 

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aidemnigriv
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Re: Intermittant short connectivity failure

Not sure which stats you want bit the first tab contains.......

Cable Modem Status
Item
Status
Comments

Acquired Downstream Channel(Hz)
274750000
Locked

Ranged Upstream Channel(Hz)
39400000
Locked

Provisioning State
Online

I set up a ping monitor and it seems to be working even with wifi on?

[url=http://thinkbroadband.com/ping/share/6ca42316cd710c1192ee2d02be3b62d5-26-03-2017.html][img]http://th...]
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aidemnigriv
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Message 4 of 12
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Re: Intermittant short connectivity failure

hmmmm.... that didn't work try this
<a title="Broadband Ping" href="http://thinkbroadband.com/ping/share/6ca42316cd710c1192ee2d02be3b62d5-26-03-2017.html"><img alt="My Broadband Ping - Virgin connection" src="http://thinkbroadband.com/ping/share-thumb/6ca42316cd710c1192ee2d02be3b62d5-26-03-2017.png" /></a>
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aidemnigriv
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Re: Intermittant short connectivity failure

Capture.JPG

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Message 6 of 12
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Re: Intermittant short connectivity failure

Hi aidemnigriv,

Sorry about your connection issues. I hoped I'd uncover the cause when testing your c connection but your Hub is showing an uptime of 2 days with no timeouts. The power levels are optimal and the network itself is free of errors.

Of course, if this is an intermittent problem it may be that it's abated just now but I did test back to the 26th - the date of your first post.

Are all of your connected devices affected by this or just the one that is hardwired?
If you've not already done so would you please reset your Hub back to factory settings and let us know if that helps?
Also please post some recent BQM images for us to examine.

Thanks Smiley Happy


Jen
Forum Team



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aidemnigriv
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Message 7 of 12
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Re: Intermittant short connectivity failure

Thanks for taking a look!

Net uptime logs show frequent drop outs on 25th and 26th. Last drop out was 26/03/17 20:36:42 for 19 sec. No issue since then!!!!!!!

Here is log for 1 hour earlier ......

Net Uptime Monitor Failure Log (NetUptimeMonitor.com)
UNLICENSED TRIAL VERSION
 
=======================================
26/03/2017 19:16:40 Log Start
---------------------------------------
Failure Start       Length
26/03/2017 19:17:26 0:00:09
26/03/2017 19:17:45 0:00:14
26/03/2017 19:18:09 0:00:16
26/03/2017 19:20:30 0:00:06
26/03/2017 19:20:46 0:00:16
26/03/2017 19:22:37 0:00:14
26/03/2017 19:23:40 0:00:05
26/03/2017 19:26:52 0:00:09
26/03/2017 19:27:46 0:00:26
26/03/2017 19:29:43 0:00:21
26/03/2017 19:30:13 0:00:31
26/03/2017 19:30:51 0:00:33
26/03/2017 19:42:20 0:00:12
26/03/2017 19:45:21 0:00:24
26/03/2017 19:46:19 0:00:21
26/03/2017 19:49:21 0:00:03
26/03/2017 19:50:34 0:00:09
26/03/2017 19:50:51 0:00:40
26/03/2017 19:52:35 0:00:04
---------------------------------------
26/03/2017 19:53:41 Log End
Monitor Duration 0:37:00

All devices are affected. Hub 2 day uptime will be because I used SOP and power cycled it! When it happens we are plagued for 2 or 3 days of the continuous problem then it just goes away. At one point when is had a window open with hub status displayed and a drop out occurred I hit refresh and all I got was the circulating balls of inactivity! So when the problem occurs the hub appears frozen.

BQM 28-03.JPGBQM 27-03.JPGBQM 29-03.JPG

 

 

 

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Message 8 of 12
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Re: Intermittant short connectivity failure

Thanks for getting back to us with this information aidemnigriv,

I've had a look at everything from this end and I've not been able to detect any issues via the equipment levels or network segment.

How has the performance been since posting?

Speak soon,

Nat_J


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aidemnigriv
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Message 9 of 12
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Re: Intermittant short connectivity failure

Like a biblical plague, it descends upon us then it goes away! As I mentioned the one telling piece of evidence is that during a drop out the hub is unresponsive but I was only able to check this once. If the problem returns I will try again to get stats during a dropout.

Meanwhile I don't suppose I could interest you in our other little TiVo problem, which is ongoing! http://community.virginmedia.com/t5/Virgin-Media-TiVo-service/Tivo-playback-pixilating-but-only-at-s... which I understand is related to 'Bug #357803'

Thanks

Mike

 

 

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Message 10 of 12
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Re: Intermittant short connectivity failure

Hey Mike,

Hope you're well Smiley Happy

How are your recent BQM's looking? Have you got any that refer to the last 24 hours so we can check it against our readings.

Catch you soon,

Take care.

Heather_J

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