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Installation delay

Hi there


Can someone at the virgin team please tell if having to wait an additional 45 days for our Virgin Media to be connected is acceptable for a new customer?  I have paid for the top package with superfast broadband.  The installation engineer informed me that the earliest date for installation is 18th Jan 2017. 

This is ridiculous !

I am within my cool off period and I am about 10 seconds from cancelling my subscription.  There has to be a solution to this.  Please can I get some form of action please !!

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Re: Installation delay

Hi Chris2017, 


Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 


I'm sorry to hear we've had to reschedule your installation. I'd love to take a look at this for you. In order to do that I will need to confirm some information with you.


I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.


Speak soon,

Forum Team

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