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mk_mk_mk
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Installation cancelled and no new date given

I signed up for Virgin broadband on Jan 9. My installation appointment was scheduled for Jan 27. They cancelled the day before, and rescheduled for Feb 7. That was then cancelled, and they said they would give me a new date within 5 working days. It's been 7 working days and when I called the support line, they hung up on my call when transferring me. The chat line is unavailable. How do I get in touch and find out when my installation date is? 

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Re: Installation cancelled and no new date given

Hi there mk_mk_mk,

 

Welcome to the community and thanks for posting.

 

I'm sorry to read of the experience you are having with the installation of the Virgin Media services.

 

I would like to check this further for you and have sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Hope to hear from you soon

Sam


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