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Crepesdelice
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Message 1 of 5
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I don't have any fiber main wall socket

Hi,
I just moved in my new flat.
I have been told online when I ordered virgin media that I was eligible to get fiber optics.
So, I received the quick start virgin media 3.0
But! I don't have any fiber optics main wall socket.
I have a BT and a Ntl socket with the "old ADSL socket".

Should I ask for an engineer to come and fix a new virgin socket?

Why would Virgin says that I can get the quick start when I am don't have fiber optics socket?

Is it a way to get money without providing the service?
By the time I get an engineer etc..
2-3 weeks will be lost for me.
Paying for nothing..

When you think about it.
Virgin can get a lot of money for no service provided.

I am very disappointed.

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jb66
Alessandro Volta
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Message 2 of 5
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Re: I don't have any fiber main wall socket

The ntl box might be the socket you need to use for virgin, it doesn't have to be branded virgin.

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cje85
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Message 3 of 5
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Re: I don't have any fiber main wall socket

Yes. an existing cable point from NTL, Telewest or any other cable company should work. You don't need any fibre-related sockets as the fibre only runs to a cabinet nearby, not all the way to your home.

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Crepesdelice
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Message 4 of 5
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Re: I don't have any fiber main wall socket

Hi

As I said.

Ntl and bt have ADSL socket exit.

When Virgin is asking you to push the isolation cable to the wall socket.

Ntl, bt wall socket and virgin wall socket have different female exits.

Virgin use Coaxial cable.
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cje85
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Re: I don't have any fiber main wall socket

Understood. If there is definitely nothing to connect a coaxial cable to, get in touch with VM to arrange an engineer visit.

When I moved in to my current house I was sent a quick start kit by Virgin as the property had cable in the past, but all the sockets had been removed since then so an engineer was needed to fit a new connection. 

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