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andygear
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I cant contact virgin because being on hold times out my mobile

I have recently moved house and taken virgin with me (dont know why, the service is terrible). I have received a TV box but no card. I have also received a pay as you go sim which i didnt ask for at £6 a month (the Indian call centres are awful too) I cannot contact virgin at all as it times out my mobile being on hold, and emailing is impossible

The engineers came to put my box on the wall and it took about 15 mins, then he said 'dont worry, that onscreen message will go off once it has updated'!!!! That was 4 days ago, and still the box is on screen. Wish i had found another bradband supplier now

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Re: I cant contact virgin because being on hold times out my mobile

Hello andygear,

Thanks for posting and welcome to the community Smiley Very Happy

Sorry to hear about the problems with your install, let me look into this for you. I'll just confirm your address via PM (purple envelope, top right).

Speak with you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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