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Kerriedwards
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Hub light still on

Have had virgin installed this morning. Green light still on hub. How long do I wait before I think there is a problem
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backtothefuture
Fibre optic
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Re: Hub light still on

Did you get it installed by a Virgin Media installer ? - If so, was it working when they left your property.

If it was installed by yourself, did you follow the instructions in order to get the SuperHub activated ? - By calling up their telephone number and activating ?

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flickx
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Re: Hub light still on

hi, i have the same issue. phoned and was told there was a back log in registering the router on the servers and should be resolved at latest by the end of today, then he said by the morning so who knows what that really means. is yours working now?

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stuart345
On our wavelength
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Re: Hub light still on

I think usually then hub can arrive up to 24 hrs early. Follow connection instructions.and call virgin to confirm set up. Green hub lughts usually change in abt 2-3 minutes
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