Hub keeps dropping connection on wired and wifi when trying to use streaming tv??
Right where do I start , signed up to 100mbps broadband 10 days ago , speed test showing 104mbps but when trying to watch Apple TV , fire stick it keeps buffering , or when finally on it kicks you off after 45 minutes to an hour max... I've had it connected threw Ethernet cable but still doing the same thing, can anybody shed any light on the situation , I've called virgin they say all three tests coming back as normal... I've read on other forums that there having issues with the Arris router where it's dropping connection every 45 minutes , no point having 100+mbps if it's not a stable connection.... can someone please help.. or am I stuck with this bag of **bleep**e 😡😡😡
Re: Hub keeps dropping connection on wired and wifi when trying to use streaming tv??
Welcome to the community I'm sorry to hear of the buffering and drop outs you're experiencing at the moment, I understand how frustrating that must be.
I've run some tests, your hub's upstream power levels are standing out as being too high at the moment, although they were OK when you posted your stats. I'd like to get an engineer out in case these are fluctuating and causing problems when doing so. I'll send you a PM (purple envelope, top right) so we can arrange a suitable appointment slot.
Drop me a reply when it's convenient and I'll get something booked in for you asap. Speak soon!