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Coominez
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Hub download?

Just joined Virgin and setup my Superhub 3. The book says it will take 30mins to download software however it's just over 2 hours so far and counting. I'm assuming it's downloading software as it's the same light as the no connection light. Is there anyway of checking if it is still downloading or if there is a connection issue?
I did call the activation line before installing the new equipment
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Forum Team
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Re: Hub download?

Hi Coominez,

Welcome to Virgin Media and to our Community, glad you've joined us Smiley Happy
The Hub 3 that you have can take a while to update it's firmware but it looks like you got there in the end. My tests show your Hub as being online and active Smiley Happy

If you do require any further assistance please post back and we'll be happy to help.

In the meantime here are a few links to our help articles which should be useful for you:

Optimising your Virgin Media Hub's wireless signal

Changing your Virgin Media Hub's wireless channels

What the lights on your Virgin Media Hub mean

Keep in touch Smiley Happy


Jen
Forum Team



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