Not sure if this is the right board? My issue is this - I've received a letter asking me to upgrade to hub 3.0 for free and when I go to the website virginmedia.com/hubupgrade and enter ny surname house number and post code as prompted I get the error "Sorry we can't find you in our system. Please check your details and try again"
ive triple checked but with no joy. Can anyone help with this?
Sorry to hear that you're not able to upgrade your equipment, let me help with this. I've not been able to locate your account so I'll drop you a PM (purple envelope, top right) to confirm additional info.
Speak with you very soon,
Tech fan? Have you read our Digital life blog yet? Check it out