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Shakeyshane
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Message 1 of 12
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Hub 3.0 problem

Hi, can anyone help?
I had an Hub 3.0 to replace an older Router, which worked fine. I've installed the HUB 3.0 but I get an error that thereally is no ip address. I can access the router settings via wifi, when the unit goes through its set up in will get stuck requesting a CM IP ADDRESS. (No ip4).
I can't have an engineer for another week and I'm losing work!
It's showing up as blocked.

I did read that the mac address linked to the old router would cause a problem and needs to be removed? Also the old router will no longer get internet. Checked all cables etc (virgin TV is working fine)

Any comments appreciated
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gmayers
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Message 2 of 12
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Re: Hub 3.0 problem

I have the exact same issue.

I phoned the retention team (after being bounced around the offshore call centre last night and this morning). The chap helping me seemed very clued up and he had heard of this issue occurring, so he is currently on hold to a UK team who might be able to assist me.

I'll post back if I get anywhere...

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Superuser
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Message 3 of 12
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Re: Hub 3.0 problem

Have you rung in to activate the new hub?

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gmayers
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Message 4 of 12
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Re: Hub 3.0 problem

Ok, so it appears as if there is a national outage on the activation system. I've been told that it should be resolved today and that all activations should go through between 5pm and 6pm.

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Shakeyshane
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Message 5 of 12
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Re: Hub 3.0 problem

Yes I did, ta.
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Shakeyshane
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Message 6 of 12
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Re: Hub 3.0 problem

Hope it works.. thanks for the heads up. Did they say you had to do anything with the hub?
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teabag
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Message 7 of 12
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Re: Hub 3.0 problem

Yesterday on the service status, it flagged a problem for new activations, today the flag has gone - so it looks like they thought it was was fixed, but it certainly looks like it's not :-(
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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gmayers
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Message 8 of 12
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Re: Hub 3.0 problem

No, although I guess a restart might be a good thing to do. If it's not working by 6pm for me I will do that and if it still not working I will call this guy back.

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Dandare737
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Message 9 of 12
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Re: Hub 3.0 problem

can anyone advise have i made a mistake getting rid of BT and SKY ???

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gmayers
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Message 10 of 12
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Re: Hub 3.0 problem

Right, I'm back up and running. I had to phone the retention team again - they put me through to a UK technical call centre. These guys did a manual activation and after a couple of router reboots I was good to go.

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