Hi, can anyone help? I had an Hub 3.0 to replace an older Router, which worked fine. I've installed the HUB 3.0 but I get an error that thereally is no ip address. I can access the router settings via wifi, when the unit goes through its set up in will get stuck requesting a CM IP ADDRESS. (No ip4). I can't have an engineer for another week and I'm losing work! It's showing up as blocked.
I did read that the mac address linked to the old router would cause a problem and needs to be removed? Also the old router will no longer get internet. Checked all cables etc (virgin TV is working fine)
I phoned the retention team (after being bounced around the offshore call centre last night and this morning). The chap helping me seemed very clued up and he had heard of this issue occurring, so he is currently on hold to a UK team who might be able to assist me.
Right, I'm back up and running. I had to phone the retention team again - they put me through to a UK technical call centre. These guys did a manual activation and after a couple of router reboots I was good to go.