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Njradz
On our wavelength
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Hub 3.0 not working

Hi.
I have been having problems with my Internet for a while and on Friday an engineer came out and said it was the router, he swapped it for a new hub 3.0 but was unable to activate it straight away as there was a fault with the virgin server, but I was advised it would come online later that night. It still hasn't come online and is still searching for a connection. I have called virgin help line twice since then and there only answer was that they are sending an engineer out next week to sort it. Is there anything I can do to get it to come online? I need to get online for my business and don't really want to have to wait till next week!

Thanks in advance
Neil
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Forum Team
Forum Team
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Re: Hub 3.0 not working

Hey Neil,

 

Thanks for posting Smiley Happy

 

Apologies for the problems activating your new Hub, I knew this caused problems to a few customers.

 

I've just checked and I'm pleased to see that you're up and running now!

 

Thanks again for posting, please let me know if I can help with anything else.

Take care.

Heather_J

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