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On our wavelength
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Hub 3.0 not working

I have been having problems with my Internet for a while and on Friday an engineer came out and said it was the router, he swapped it for a new hub 3.0 but was unable to activate it straight away as there was a fault with the virgin server, but I was advised it would come online later that night. It still hasn't come online and is still searching for a connection. I have called virgin help line twice since then and there only answer was that they are sending an engineer out next week to sort it. Is there anything I can do to get it to come online? I need to get online for my business and don't really want to have to wait till next week!

Thanks in advance
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Re: Hub 3.0 not working

Hey Neil,


Thanks for posting Smiley Happy


Apologies for the problems activating your new Hub, I knew this caused problems to a few customers.


I've just checked and I'm pleased to see that you're up and running now!


Thanks again for posting, please let me know if I can help with anything else.

Take care.


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