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otasan
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Hub 3.0 not activating

Hi, I've just performed the QuickStart process as instructed, but I'm not able to conect to the internet.

The Wifi light is solid green, the Internet light is flashing green, and the Base LED is solid white.

It's been in this state for over an hour. I just tried turning it off and on again but it's doing the same thing.

Acquired Downstream Channel(Hz)
586750000
Locked
Acquired Downstream Channel(Hz)
586750000
Locked
Provisioning State
Online

 

Channel Frequency(Hz) Power (dBmV) SNR(dB) Modulation Channel ID

15867500005.440.9256 qam1

 

Channel ID Frequency(Hz) Modulation Power (dBmV) Mode Channel Bandwidth(Hz) Symbol Rate (ksps)

8920800000TDMA35.316 qam32000002560

 

Network Access
Disabled
Max number of CPEs
1
Baseline Privacy
Enabled
Docsis mode
Docsis30
Configuration file
Vb3d8c0fb8444417a.cm

 

Please help! My account is under the same email I'm using to post here.

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otasan
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Helpful Answer

Re: Hub 3.0 not activating

I ended up calling 0800 9530 9500.

Some super nice bloke called Patrick looked into things and found that the activation process has got stuck. He kicked it off again, and now I'm online Smiley Happy


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otasan
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Message 2 of 2
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Helpful Answer

Re: Hub 3.0 not activating

I ended up calling 0800 9530 9500.

Some super nice bloke called Patrick looked into things and found that the activation process has got stuck. He kicked it off again, and now I'm online Smiley Happy