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LCLondon1
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Hub 3.0 green flashing light - no service

Internet was set up by technician yesterday, worked fine for about 20 hours. Now wifi light is green and base LED light flashing green.
It says I am connected but no wifi service, I can't use the Internet.
Wifi diagnostics on my Mac says contact broadband provider.
I've done multiple power off and on and used the reset button
Please let me know how to sort this.
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Forum Team (Retired) Adam_L
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Re: Hub 3.0 green flashing light - no service

Hi LCLondon1, 

Thanks for getting in touch to let us know about your issues with your broadband connection not working. I apologise for any inconvenience caused.

I have tested things from here and I couldn't see anything out of the ordinary, no errors or time outs inside the Hubs logs and all of your power levels are within the preferred ranges.

Are you still having these issues? If so, what does the Hubs light sequence indicate? 

Also, how are you connected wired or wireless?

Could you please include a copy of your Hubs logs in your response, you can find these by opening your internet browser and typing 192.168.0.1 into the address bar, before logging in it will say 'Router Status' click there and all the information needed is inside.

Take care, 

Thanks, 

Adam.


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LCLondon1
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Re: Hub 3.0 green flashing light - no service

Thanks Adam.
I called the helpline in the end and at the time there was a fault in the area that took 24hrs to fix.
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Forum Team (Retired) Adam_L
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Re: Hub 3.0 green flashing light - no service

Hi LCLondon1, 

Thanks for coming back to me.

I appreciate you letting me know that you called and and there was a fault that was resolved 24 hours later, this is great!

Just remember should you require any assistance in future post back here, on the forums and we'll gladly take a look at things for you.

Take care, 

Thanks, 

Adam.


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