We've been with Virgin for just under 3 months, we have the Hub 3.0 and are suffering from countless drop outs, can happen 2-3 times a day. Have run a test when it first happened which said there was no issues, switching off and on doesn't work and bizarrely the only thing that seems to get results is to disconnect the cable where it comes through the wall and reattach, it's getting beyond an inconvenience, any solutions?
It's loss completely wired and WiFi, lights start flashing on the Hub in various patterns, occasionally it restores itself within a few minutes, or like today was out all day until I did my fix of unplugging the cable.
Sorry to read you are experiencing intermittent broadband connection. I can imagine how annoying this must be.
I would like to help further and check your connection for any issues, however I was unable to locate your account. If you can send me a Private Message confirming your address, I can look into this for you.