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Saif1
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How to move Hub 3.0 to different room (without engineer?)

Hello again folks,

Is it possible to move the Hub 3.0 to another room in your home without an engineer? If so, is the movement complex or easy if you have the correct apparatus etc.? 

I want to move it because a VM engineer stupidly placed my router next to a TV and in a room that isn't ideal because my PC is in the living room, therefore I cannot connect it via Ethernet.. and last time I checked Ethernet cables aren't very long. 

I am a teenager and I had my mum call up VirginMedia support to find out the costs for an Engineer to re-locate it for us and... IT COSTS 100 POUNDS?? I cannot be bothered to pay that much to move my router because a VM engineer misplaced it... 

Anyone here actually have fixed their router into their home without a VM engineer? Do you know how to move it? Are coaxial cables permanently placed? Do I have to get a new one fixed in??

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Superuser
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Message 2 of 13
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Re: How to move Hub 3.0 to different room (without engineer?)

Nice of you to call the engineer stupid.

I guess you and your parents will have fully briefed him as to where he should install each device? I would imagine not.

Do not attempt to make this change yourself.

Either pay the money or make your connection by wifi or powerline adapters.

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Saif1
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Message 3 of 13
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Re: How to move Hub 3.0 to different room (without engineer?)

I didn't mean to. Sorry?

Anyway, I'm not doing it my self and don't plan to. I was wondering if it were possible. 

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Superuser
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Re: How to move Hub 3.0 to different room (without engineer?)

you are posting nothing that helps - i echo the earlier comments about the position of the hub - if you dont ask they place it where they want [easiest] - if you ask they will place it where you want

firstly to correct something you posted lan cable are readily available up to 50 metres - thats long enough for most people

the status checker is only good for area faults it will not show something in your street or just your connection

so post some info

log into superhub - 192.168.0.1 - DON'T SIGN IN, click router status in centre of screen - and post the downstream and upstream figures 

 

____________________

Tony
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Saif1
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Message 5 of 13
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Re: How to move Hub 3.0 to different room (without engineer?)

1. Alright, sorry I guess??

2. So you're saying that if I purchased a 50 metre ethernet cable, connected it to my current unusable router which is in the frontroom (near my door) that would be long enough to connect to my PC which is in the living room? Any specific recommendations for this "50M" LAN cable for me to buy? Thanks.

3. Yeah great to know, I was told to check it but apparently it was useless ok. 

4. How am I supposed to log onto 192.168.0.1 if my router is currently not even allowing me to connect to the internet (light is pink) and no point master resetting if it's going to reboot multiple times and just switch the light to pink not allowing me to connect because it doesn't appear as a connection... 

Great to know I'm using up my 4G to get some sort of sensible resolution..

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Superuser
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Message 6 of 13
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Re: How to move Hub 3.0 to different room (without engineer?)

must be a hell of a house if you NEED 50 metres of lan cable - buy the length you need - cat5e - cat6 or cat7 if you really want to be future proof

what happens when you try to log in - the pages you want are in the router not the internet so you should be able to see them

connecting a lan cable is not going to make the hub3 more stable but as yet you have just said it does not work - thats means nothing - no one at VM is going to send you a new one for that reason - prove what the fault is and go from there

 

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Tony
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Saif1
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Message 7 of 13
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Re: How to move Hub 3.0 to different room (without engineer?)

1. You told me to go to 192.168.0.1 - you can't go there if there is no internet access (which I don't have) as I have learnt the pink light indicates something is not working and no WiFi is being given off (can't see the SSID in the networks section.)

2. I never said it was "just not working" - I clearly stated the following: 

- Router is rebooting multiple times - after it's rebooted, the white light at the front (which indicates it's on) turns to a pink colour (which as I had said, when that appears I cannot find the SSID of my network and therefore cannot connect to it. 

- A master reset (which a specialist even suggested to do) fixes the issue MOMENTARILY; meaning my WiFi will work just as usual until it repeats point 1 there on minutes later. 

There is clearly something wrong, what point of this do you not comprehend? I can't show logs of downstream if I am not able to get access to 192.168.0.1 as my browser just pops up with "there is no internet connection" which it's right because I don't due to my router being faulty. That's what happens when I login, Jesus Christ.

If I'm not getting a free replacement, then so be it - not able to prove it unless someone from VM actually comes to my house or takes my word for it. I'm not paying ANY fees whatsoever for my Hub 3.0 acting up all of a sudden for whatever reason. 

P.S my house ain't that bad, I just need a Ethernet cable long enough because my router and computer are in two complete different rooms. I can't just get a standard short Ethernet cable and expect it to reach, lol.

 

 

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Superuser
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Message 8 of 13
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Re: How to move Hub 3.0 to different room (without engineer?)

i bow to your fault finding - the power light is pink or whatever and the hub reboots multiple times therefor the hub is faulty - simple - book a tech - will take VM a week to get to the thread or ring offshore - their knowledge is about on a par with yours - you should get it sorted in no time

pointless saying it may be many other things - downstream or upstream power levels out of spec or noise on the line or 101 other things that can cause a perfectly good hub to reboot but there i said it 

ring offshore you deserve each other

i'm gone

____________________

Tony
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Superuser
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Message 9 of 13
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Re: How to move Hub 3.0 to different room (without engineer?)

The magenta light indicates that the hub is in modem mode, which means that all routing features wireless are disabled. Which means there is no wifi broadcasting from the hub so you will not see any SSIDs from it.

You should still be able to access the Hub's GUI using http://192.168.100.1

You do not have to be able to access the internet to reach the hub's as it is on the Local LAN side of the network. an IP address of 192.168.xxx.xxx will not work over the internet as it is a non routable private IP range.

Good luck sorting your problem out.

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AlexAD
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Message 10 of 13
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Re: How to move Hub 3.0 to different room (without engineer?)

On moving you box: there is no way you should go onto ebay and search for VIRGIN MEDIA COAX CABLE LEAD, and you defiantly shouldn't look for COAX CABLE JOINER. There is no need for me to tell you to look at the 100m cables because these are often cheap than the 50m one And you shouldn't buy these for less that £20 including postage and packaging.  Then you shouldn't make any changes yourself, and you shouldn't use cable clips to do a tidy job. As you not going to do this you shouldn't need to consider making the changes in a way that you can put it back to the original installation!!

What you should do is use Ethernet and run it inside your house, CAT 5e is good for 100m, CAT6 is solid core, which makes it less flexible and will running longer, CAT 6a is like CAT 6 but the cables are shielded which means it will get less likely to get interference from running next to power lines. It really comes down price. 

 

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