Is it possible to move the Hub 3.0 to another room in your home without an engineer? If so, is the movement complex or easy if you have the correct apparatus etc.?
I want to move it because a VM engineer stupidly placed my router next to a TV and in a room that isn't ideal because my PC is in the living room, therefore I cannot connect it via Ethernet.. and last time I checked Ethernet cables aren't very long.
I am a teenager and I had my mum call up VirginMedia support to find out the costs for an Engineer to re-locate it for us and... IT COSTS 100 POUNDS?? I cannot be bothered to pay that much to move my router because a VM engineer misplaced it...
Anyone here actually have fixed their router into their home without a VM engineer? Do you know how to move it? Are coaxial cables permanently placed? Do I have to get a new one fixed in??
2. So you're saying that if I purchased a 50 metre ethernet cable, connected it to my current unusable router which is in the frontroom (near my door) that would be long enough to connect to my PC which is in the living room? Any specific recommendations for this "50M" LAN cable for me to buy? Thanks.
3. Yeah great to know, I was told to check it but apparently it was useless ok.
4. How am I supposed to log onto 192.168.0.1 if my router is currently not even allowing me to connect to the internet (light is pink) and no point master resetting if it's going to reboot multiple times and just switch the light to pink not allowing me to connect because it doesn't appear as a connection...
Great to know I'm using up my 4G to get some sort of sensible resolution..
must be a hell of a house if you NEED 50 metres of lan cable - buy the length you need - cat5e - cat6 or cat7 if you really want to be future proof
what happens when you try to log in - the pages you want are in the router not the internet so you should be able to see them
connecting a lan cable is not going to make the hub3 more stable but as yet you have just said it does not work - thats means nothing - no one at VM is going to send you a new one for that reason - prove what the fault is and go from there
1. You told me to go to 192.168.0.1 - you can't go there if there is no internet access (which I don't have) as I have learnt the pink light indicates something is not working and no WiFi is being given off (can't see the SSID in the networks section.)
2. I never said it was "just not working" - I clearly stated the following:
- Router is rebooting multiple times - after it's rebooted, the white light at the front (which indicates it's on) turns to a pink colour (which as I had said, when that appears I cannot find the SSID of my network and therefore cannot connect to it.
- A master reset (which a specialist even suggested to do) fixes the issue MOMENTARILY; meaning my WiFi will work just as usual until it repeats point 1 there on minutes later.
There is clearly something wrong, what point of this do you not comprehend? I can't show logs of downstream if I am not able to get access to 192.168.0.1 as my browser just pops up with "there is no internet connection" which it's right because I don't due to my router being faulty. That's what happens when I login, Jesus Christ.
If I'm not getting a free replacement, then so be it - not able to prove it unless someone from VM actually comes to my house or takes my word for it. I'm not paying ANY fees whatsoever for my Hub 3.0 acting up all of a sudden for whatever reason.
P.S my house ain't that bad, I just need a Ethernet cable long enough because my router and computer are in two complete different rooms. I can't just get a standard short Ethernet cable and expect it to reach, lol.
i bow to your fault finding - the power light is pink or whatever and the hub reboots multiple times therefor the hub is faulty - simple - book a tech - will take VM a week to get to the thread or ring offshore - their knowledge is about on a par with yours - you should get it sorted in no time
pointless saying it may be many other things - downstream or upstream power levels out of spec or noise on the line or 101 other things that can cause a perfectly good hub to reboot but there i said it
The magenta light indicates that the hub is in modem mode, which means that all routing features wireless are disabled. Which means there is no wifi broadcasting from the hub so you will not see any SSIDs from it.
You do not have to be able to access the internet to reach the hub's as it is on the Local LAN side of the network. an IP address of 192.168.xxx.xxx will not work over the internet as it is a non routable private IP range.