Selected as a loyal customer and persuaded to sign up for Homeworks at bargain rate. Convinced that the tech tune up visit alone would be worth the monthly fee.
Booked a home visit online and arranged the day off work - no-show.
Bit miffed so spoke to someone (having gone round what felt like every call centre VirginMedia operate with none of them responsible for home visits) and they confirmed that I had a homeworks visit booked.
My wife had a day off and again no show (obviously this leads to more grief for me!!).
Can someone advise how to book an appointment and then have confirmation / someone in Virgin be accountable?
Just been on the phone to a Scottish chap - he's sorted me an appointment for Tuesday 20th Dec 16:00 - 19:00. It did take a while as he wasn't sure how to book me in - seems strange for the latest service Virgin are promoting!?
I asked if there was a way of checking / calling to make sure we don't spend a third day waiting at home. He said the only guarantee was his word, no offence but this doesn't leave me satisfied. He advised to call Tuesday morning to check that all was still booked in.
We pay almost £100 a month to Virgin and for that we want satisfaction. We have the all singing and dancing TVXL and in reality are too busy to watch much. We have 200mbps vivid broadband but still seem to have grumbles from the kids about our terrible wifi. I gave in to your very persuasive sales agents on the basis that a tech tune up visit would release the superfast broadband that we get from Virgin to maximise the service throughout the house.
If someone could check / ensure that the tech visit happens next week that would be a start.