Ok I'll start this by saying I'm completely technology challenged. No clue! I have the new hub and understand the basic instructions BUT I fall at the first hurdle. Instruction 3.1 says grab the remaining blue coaxial cable - problem is I don't have a blue coaxial cable?! I have all kinds of cables including two yellow and a red but definitely no blue. I daren't even start this. The problem may be because I have two boxes. The original modem and a second box (wifi) that is attached to that. Does this new hub replace them both? I had a look on You Tube but apart from not understanding the terminology the man uses - in what I am sure is a very good demonstration for anyone other than a complete dimbo (me!) - he only had one box and 3 wires as in the instruction booklet. I also use the ethernet (phone line?) line for my PC and keep the wifi for my tablet. I want to keep that set up as my PC doesn't have wifi. Oh quick extra question It says I need to call the automated line in the next 7 days to get my services online but to only do it when ready to set up the services. So do I have only 7 days from the arrival of the hub to set it up?
Thanks a lot that is a great help. I feel a bit more confident about it now.
I got everything out of the box this afternoon and where it says to open for additional items - I did and it was empty! There is no HDMI cable but from what I can see I don't need it to set up the hub so will worry about that later. I shall have another read through and look at what goes where and then on Monday phone them for the installation and bite the bullet and see what happens.
I have to say the lack of direct help from Virgin is disappointing to say the least - particularly as you have no choice but to set this hub up! The fact that I have something missing that it says is included is irritating as there is no way to tell them! It's fortunate that I can (hopefully) proceed without it.