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catpriest1
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Help getting virgin media in new home

We have just bought a new build home, we have virgin media points in our house but our postcode isnt showing on the website to arrange set up, our home builder told us it needed to be virgin who activates our box to allow us to get connected but not able to get anywhere with anyone at virgin, any advice would be great thanks
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Superuser
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Re: Help getting virgin media in new home

is there a external brown box attached to the property, also is this a newly build house/home?
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catpriest1
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Re: Help getting virgin media in new home

No brown box as yet but cables are there ready for brown box, just need a virgin engineer, it is a new build, we get our keys next week, houses 5 or 6 down from us have virgin installed so its def available in our street, really dont want to go woth sky so any help would be great Thanks
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Forum Team
Forum Team
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Re: Help getting virgin media in new home

Hi catpriest1,

Welcome to our Community. Hope we can soon welcome you to Virgin Media too Smiley Happy

Firstly would you please enter your postcode onto this page (at the top left) to see if Virgin Media recognises your new-build and is able to offer any available services.

You can also ensure that Royal Mail recognises your new build by checking here.  If it's not yet listed you can request it's inclusion here.

Please let us know how you get on. I (or one of my colleagues) will be happy to help further if needed Smiley Happy


Jen
Forum Team



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