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jtyles
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Has anyone actually got through to the new build team???

We have been trying for days now and the phone just goes on hold for 20 minutes then it drops the call, are Virgin Media doing so well they don’t won’t to keep our business.

We Moved last Friday and notified the help desk 3 weeks ago that we were moving and they have managed to cancel the existing services at the old house, but neglected to tell us we needed to call these mythical beasts that work in the Virgin Media New Build Team.

 

Any Help is greatly appreciated.

 

Thanks in advance.

Jon.

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AlredyVCabledUp
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jtyles
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Re: Has anyone actually got through to the new build team???

Thanks, I has just made my mind up not to stay with them when my contract finishes in May, if they ever do reconnect meSmiley Mad

 

Jon

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Re: Has anyone actually got through to the new build team???

Hi jtyles, 

 

Thanks for your post and apologies to hear you're having an issue speaking with the National Home Builders Team. 

 

Their team have gone through some changes recently and it's meant they have been left severely under staffed. 

 

I've just seen your private message with your details so I have passed these along via email. Once they come back to me I shall let you know. 

 

* For other forum users reading this, please only PM me if I have asked you to first. 

 

Thanks,

Kath_F
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jtyles
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Re: Has anyone actually got through to the new build team???

Hi Kath thanks for doing that. Someone from Virgin rang on Tuesday and the cable was pulled yesterday and we are expecting an engineer next Thursday to carry out the installation. Fingers crossed this is the last you’ll hear of me😜

Jon.
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Re: Has anyone actually got through to the new build team???

Many thanks for updating us about this jtyles,

 

Great to hear that this is getting sorted for you.

 

Let us know if we can assist with anything further,

 

Nat_J

 

 


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jtyles
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Re: Has anyone actually got through to the new build team???

No problem, we have another issue at the moment Virgin are now threatening us with a charge of £58 because we haven't returned the equipment Smiley Mad  Arxx and Elbow spring to mind.

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