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michald
On our wavelength
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GU1 area - very poor connection quality

Hi,

Since about 5pm yesterday I have very poor connection quality, massive packed loss. It calmed down a bit at night but since today morning it's back.

 

97027f312a7716034f931333b7332751-20-11-2016.png

 

ping -t bbc.co.uk

 Reply from 212.58.246.79: bytes=32 time=351ms TTL=52
Reply from 212.58.246.79: bytes=32 time=30ms TTL=52
Request timed out.
Reply from 212.58.246.79: bytes=32 time=20ms TTL=52
Reply from 212.58.246.79: bytes=32 time=21ms TTL=52
Reply from 212.58.246.79: bytes=32 time=20ms TTL=52
Request timed out.
Request timed out.
Reply from 212.58.246.79: bytes=32 time=79ms TTL=52
Reply from 212.58.246.79: bytes=32 time=18ms TTL=52
Reply from 212.58.246.79: bytes=32 time=19ms TTL=52
Reply from 212.58.246.79: bytes=32 time=28ms TTL=52
Reply from 212.58.246.79: bytes=32 time=31ms TTL=52
Reply from 212.58.246.79: bytes=32 time=19ms TTL=52
Reply from 212.58.246.79: bytes=32 time=20ms TTL=52
Reply from 212.58.246.79: bytes=32 time=19ms TTL=52
Reply from 212.58.246.79: bytes=32 time=20ms TTL=52
Reply from 212.58.246.79: bytes=32 time=20ms TTL=52
Reply from 212.58.246.79: bytes=32 time=18ms TTL=52
Reply from 212.58.246.79: bytes=32 time=20ms TTL=52
Request timed out.
Request timed out.
Reply from 212.58.246.79: bytes=32 time=19ms TTL=52
Reply from 212.58.246.79: bytes=32 time=18ms TTL=52
Request timed out.
Reply from 212.58.246.79: bytes=32 time=18ms TTL=52
Request timed out.
Request timed out.
Request timed out.
Reply from 212.58.246.79: bytes=32 time=20ms TTL=52
Request timed out.
Reply from 212.58.246.79: bytes=32 time=18ms TTL=52
Reply from 212.58.246.79: bytes=32 time=21ms TTL=52
Request timed out.
Reply from 212.58.246.79: bytes=32 time=28ms TTL=52
Request timed out.
Reply from 212.58.246.79: bytes=32 time=18ms TTL=52
Reply from 212.58.246.79: bytes=32 time=25ms TTL=52
Reply from 212.58.246.79: bytes=32 time=34ms TTL=52
Reply from 212.58.246.79: bytes=32 time=32ms TTL=52
Reply from 212.58.246.79: bytes=32 time=22ms TTL=52
Reply from 212.58.246.79: bytes=32 time=21ms TTL=52
Request timed out.
Reply from 212.58.246.79: bytes=32 time=448ms TTL=52
Request timed out.
Reply from 212.58.246.79: bytes=32 time=30ms TTL=52
Reply from 212.58.246.79: bytes=32 time=19ms TTL=52
Reply from 212.58.246.79: bytes=32 time=20ms TTL=52
Reply from 212.58.246.79: bytes=32 time=18ms TTL=52
Request timed out.
Request timed out.
Reply from 212.58.246.79: bytes=32 time=20ms TTL=52
Reply from 212.58.246.79: bytes=32 time=20ms TTL=52
Reply from 212.58.246.79: bytes=32 time=29ms TTL=52
Reply from 212.58.246.79: bytes=32 time=21ms TTL=52

---------------------------------------------------------------------------------

Hub network log

Downstream Channels
Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked 1 171000000 Hz 256 QAM 5.7 dBmV 38.3 dB 19841 287
Locked 2 179000000 Hz 256 QAM 5.7 dBmV 38.3 dB 14098 276
Locked 3 187000000 Hz 256 QAM 5.5 dBmV 37.9 dB 1669 276
Locked 4 195000000 Hz 256 QAM 5.3 dBmV 38.3 dB 2384 294
Locked 5 203000000 Hz 256 QAM 5.2 dBmV 38.3 dB 1431 290
Locked 6 211000000 Hz 256 QAM 5.1 dBmV 38.3 dB 347 309
Locked 7 219000000 Hz 256 QAM 4.9 dBmV 37.9 dB 348 319
Locked 8 227000000 Hz 256 QAM 4.8 dBmV 38.3 dB 335 304
To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.

Upstream Channels
Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 4 25800000 Hz ATDMA 39.3 dBmV 16QAM 6400000 Hz 5120 Ksym/sec
NotLocked 0 0 Hz 0 dBmV 0 Ksym/sec
NotLocked 0 0 Hz 0 dBmV 0 Ksym/sec
Locked 2 39400000 Hz ATDMA 41.5 dBmV 16QAM 6400000 Hz 5120 Ksym/sec

Help would be appreciated.

 

 

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Forum Team
Forum Team
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Re: GU1 area - very poor connection quality

Hey michald,

 

Thanks for posting Smiley Very Happy

 

Sorry to see that your connection has been playing up, how has it been since your last post?

 

Nothing obvious is standing out when I've checked today, but if you're still struggling, let me know and I'll investigate further.

 

Thanks again for posting,

Take care.

Heather_J

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