2 weeks ago
Thanks for getting back to us. I hope that resolves the fault for you. If you need any further help, you know where we are.
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Engineer came round and checked the cable-didn't find a problem.
Did 2 tests on our hub-it failed both.
Got a new hub and did the same 2 tests,it passed both.
So we now have a new hub which works perfectly.
a week ago
Appreciate the update
Good to hear this is now fixed.
You know where we are if you need help with anything else.
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Now the new router has begun rebooting itself frequently.
This is getting frustrating
Thanks for getting back in touch, Iam sorry to see that you have been having trouble with your connection.
I have taken a look and I can see a few things going on.
Firstly it seems you are affected by fault ref F005979966 for slow speeds at peak times. The current review date is 16 MAY 2018.
Secondly I can see that your downstream power levels and downstream modem SNR is too low which will not be helping outside of peak hours.
I would like to get an engineer out to take a look at this for you.
I will pop you a PM to get this arranged. Keep an eye out for the Purple Envelope, top right hand corner.
Speak to you soon.
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