New Hub 3.0 has been plugged in for over 24 hours and the green light at the bottom has continually flashed. What's the problem? Device or connection? Or the Internet itself? Should I try the pin reset? Equipment wasn't packaged properly when arrived - loose in box and not in the bag - Any chance that the hub isn't new and is pre-used faulty?
Thanks for taking the time to post on the community.
My apologies that the internet is not working after the activation of the Hub 3.
I would like to help you further and check your connection for any issues, however I was unable to locate your account. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.
Thanks for the reply and confirming your details, I appreciate it.
I've taken a look at your account and there has been an issue with the activation of the broadband which requires an engineer visit to resolve this. I can see that you have arranged the engineer appointment, which is great.
I've rescheduled the appointment for Friday 9th December between 4pm - 7pm. If this is inconvenient and you want this to be changed by all means let me know or you can change the date/time through your My Virgin Media.