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adam821
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Faulty Modem

Hello my modem is faulty. It won't turn on and i have tired other power outlets and still won't turn on i need a replacement how do i get one thanks.

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BrianY
Superfast
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Re: Faulty Modem

Get onto the phone and ring Virgin faults, otherwise wait for staff member to reply which could take 7days.
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Forum Team
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Re: Faulty Modem

Hi adam821,

 

Thanks for posting!

 

Sorry to hear your equipment has failed.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can get this sorted out for you.

 

Speak soon Smiley Very Happy

 

Josh


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