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applepie2100
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F004840082

Please can you provide an update on F004840082 which is currently affecting the G83 area?

As a result of this fault reference (given to me by your overseas technical support team) I've been without broadband for over 24hrs already.

I'd like to know the initial cause of the fault, what actions are being taken to resolve it and when it's likely to actually be resolved.

Thanks.

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CMcCrazy
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Re: F004840082

Yep. I am in the same boat. Googled the fault code and found this post.

No internet for 2+ days

Any updates Virgin?
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Re: F004840082

Hi applepie2100,

 

Thanks for taking the time to post on the community. It's nice to have you here.

 

My apologies that you are experiencing loss of broadband connection.

 

I've taken a look at the fault number that you posted and this was closed down as resolved on the 28th October.

 

Looking at your connection, the broadband is now showing as online. Is the internet now working for you or are you experiencing any further issues?

 

Hope to hear from you soon
Sam

 


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applepie2100
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Re: F004840082

It's working fine now thank you.

 

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Re: F004840082

Hi applepie2100,

 

Thanks for the quick reply.

 

I'm glad the broadband is now working for you, that's great Smiley Happy

 

If there are any further issues by all means get back in touch.

 

Take care

Sam


New around here? To find out more about the Community check out our Getting Started guide


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